Privacy Policy

Privacy Policy

Effective Date: 09/04/2026

Overview

Compassionate Chronic Care (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

We may collect information you provide directly to us, including your name, phone number, email address, and other information submitted through our website, forms, communications, or services.

• We may also collect communication-related information, such as SMS messages, call history, voicemail, and call recordings where applicable and permitted.
• We may collect limited technical information, such as IP address, browser type, device information, and website usage data.
  
  

How We Use Information

We may use your information to:

• Provide, manage, and improve our services
• Communicate with you about services, appointments, account matters, or operational updates
• Send and receive calls and SMS messages where you have provided appropriate consent
• Respond to inquiries and support requests
• Maintain security and prevent fraud or misuse
• Comply with legal, regulatory, and contractual obligations
  
  

Communications and Messaging

By providing your contact information, you may receive communications from Compassionate Chronic Care, including phone calls, emails, and SMS messages related to services, scheduling, account updates, and operational notices.

SMS communications are subject to our separate SMS Terms & Conditions.

Third-Party Service Providers

We may use trusted third-party service providers to help operate our business and deliver communications. These providers may include platforms such as Twilio and/or 3CX for phone, messaging, and related communication services.

These providers process information only as needed to perform services on our behalf.

Healthcare and Sensitive Information

Because our services may relate to healthcare operations, we take privacy and security seriously. Where applicable, protected health information or other sensitive information is handled in accordance with applicable legal and contractual requirements.

You should not send sensitive medical or emergency information through unsecured website forms or SMS unless specifically instructed through an approved communication channel.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure.

Data Retention

We retain information only as long as reasonably necessary for business, operational, legal, regulatory, or contractual purposes.

Your Choices and Rights

Depending on your relationship with us and applicable law, you may request access to, correction of, or deletion of certain personal information.

You may opt out of SMS messages at any time by replying STOP to a message. You may also contact us directly using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.